Refund Policy – Optiviov Digital Marketing Agency
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💰 Refund Policy

Last Updated: June 2026  |  Optiviov, Owner: Raj Kumar Ray

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Refund Policy

Last Updated: June 2026

At Optiviov, we are committed to delivering high-quality digital marketing services. This Refund Policy outlines the terms under which refunds may be considered.

1. General Policy

All our service fees cover strategy, management, creative work, and reporting time. Because this work begins immediately upon project commencement, we follow a no-refund policy on services already delivered. We encourage clients to review all proposals and agreements carefully before confirming an engagement.

2. Eligible Refund Scenarios

✓ Advance Payment Refund: If you have paid in advance for future months and wish to cancel, the unused portion of the advance may be refunded after deducting work completed and any third-party costs incurred.

✓ Service Not Started: If you request cancellation within 48 hours of payment and no work has been initiated, a full refund will be processed within 7–10 business days.

✓ Technical / Billing Error: In case of a duplicate payment or billing error, a full refund for the excess amount will be issued within 5 business days upon confirmation.

3. Non-Refundable Items

  • Ad spend paid directly to Google or Meta (platform fees, not Optiviov fees)
  • One-time setup fees, audit fees, or strategy fees once delivered
  • Work completed in the current billing month
  • Third-party tool costs, domain registrations, or software subscriptions
  • Services delivered per agreed milestones that have been signed off by the client

4. How to Request a Refund

To request a refund, email us at hello@optiviov.online with the following details:

  • Your full name and business name
  • Invoice number and payment date
  • Amount paid and payment method
  • Reason for the refund request

5. Refund Timeline

  • We review and respond to refund requests within 5 working days
  • Approved refunds are processed within 7–10 business days via the original payment method
  • UPI refunds typically reflect within 2–3 business days; bank transfers within 5–7 business days

6. Dispute Resolution

If you believe there has been an error in billing or service delivery, please contact us first. We are committed to resolving all disputes amicably before any formal action is taken. All disputes are subject to the jurisdiction of courts in Lucknow, Uttar Pradesh, India.

7. Contact

Refund Requests

Optiviov
Owner: Raj Kumar Ray
44, Sector I Main Road, Lucknow, Uttar Pradesh – 226021, India
📞 +91 96363 63985
✉️ hello@optiviov.online

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